Privacy Policy

At CHINT, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit and make purchases on our eCommerce website chintenergy.lk.

1. Information We Collect

We collect information from you when you visit our website, register an account, place an order, subscribe to our newsletter, or interact with our customer support services. The information we may collect includes:

• Personal Identification Information: Name, email address, phone number, billing and shipping addresses, and payment information.
• Non-Personal Identification Information: IP address, browser type, device type, and browsing history on our website.
• Cookies and Tracking Technologies: We use cookies to enhance your shopping experience, analyze trends, and track website usage.

2. How We Use Your Information

The information we collect from you may be used for the following purposes:

• Processing and fulfilling your orders.
• Providing customer service and responding to inquiries.
• Sending updates, promotions, and newsletters (if opted in).
• Personalizing your website experience.
• Preventing fraudulent transactions and ensuring site security.
• Analyzing site usage and improving our products and services.

3. Protection of Your Information

We implement security measures such as encryption, SSL (Secure Sockets Layer) technology, and secure payment gateways to safeguard your personal information.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist in operating our website, conducting our business, or servicing you. These parties are required to maintain the confidentiality of your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request the deletion of your personal information, subject to certain conditions.
• Opt-out of Marketing: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve the user experience. Cookies are small files stored on your device that help us recognize you and personalize your experience. You can choose to disable cookies in your browser settings, but doing so may affect the functionality of the website.

7. Third-Party Links

Occasionally, we may include links to third-party websites on our eCommerce platform. These third-party sites have separate and independent privacy policies. We are not responsible for the content or practices of these linked sites.

8. Changes to This Privacy Policy

CHINT reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CHINT Customer Support
Email:info@chintenergy.lk
Phone: +94 11 702 1611
Address: No. 113, Havelock Road, Colombo 05