Return Policy

At CHINT, we strive to ensure customer satisfaction by delivering high-quality products. If you are not entirely satisfied with your purchase, our Returns Policy outlines the conditions under which you may return or exchange products.

1. Eligibility for Returns

You may return a product if:

• The item is damaged, defective, or not as described.
• The product is unused, in its original condition, and in its original packaging, including all accessories, manuals, and tags.
• The return is requested within  7 Days  from the delivery date.

2. Non-Returnable Items

The following items cannot be returned:

• Products marked as “Final Sale” or “Non-Returnable.”
• Items damaged due to misuse, neglect, or unauthorized alterations.
• Custom or special-order products.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team to +94 11 702 1611 / info@chintenergy.lk with your order details and reason for return.
2. Approval: Once your return request is reviewed and approved, you will receive a Return Authorization (RA) number and instructions.
3. Ship the Product: Pack the product securely and include the RA number. Ship it to the address provided by our team.

4. Refunds

• Refunds will be processed once the returned item is inspected and approved.
• Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to reflect in your account.
• Shipping fees, if applicable, are non-refundable unless the return is due to an error on our part.

5. Exchanges

• Exchanges are subject to product availability.
• If the product you wish to exchange is out of stock, you may choose a refund or an alternative item.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you.

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.
• We recommend using a trackable shipping method to ensure the safe return of the product.

8. Contact Us

For any questions or assistance regarding returns, please contact us at:

CHINT Customer Support
Email:info@chintenergy.lk
Phone: +94 11 702 1611
Address: No. 113, Havelock Road, Colombo 05